2009 is the customer service department as the external contact window, the internal contact bridge, this year’s job is to target the construction of the development of the high quality, the high efficiency of the customer service team. With the high quality service, low cost for customer service.

2009 years working goal:

· improve customer satisfaction and loyalty, and meet the competition (of the building)

· reduce service cost, effective management resources (system establishment)

· improve service personnel production efficiency, cultivate the high-quality service representative.

Maintain and enhance the existing · market channel, mining new market resources.

· provide market analysis data.

· the customer service center directly to the customer, the contact is the most true market demand. Use of call center of computer application will these market data to statistical analysis, the development of business greatly promote role. This user feedback is always the way to the pursuit of enterprise, is also a customer service center in the operations will be constantly is one of the reasons for appreciation.